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    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone
    Watch This Space Podcast: The Metaverse, Innovation and Invention - Thinking Bigger About Future of Work
    Watch This Space podcasts, NICE, metaverse, future of work

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    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
    Zoom and Genesys Announce Strategic Agreement Uniquely Positioned Around Zoom Phone to Improve Collaboration and Customer Experiences
    Genesys®, Zoom, Zoom Phone, Genesys Cloud CX™
    GoTo Resolve Expands Functionality to Further Enhance All-In-One IT Management and Support Solution for SMBs 
    GoTo, GoTo Resolve, Remote Monitoring and Management (RMM), IT support platform, SMBs
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    Related

    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone

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    Related

    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone

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    Related

    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone
    Watch This Space Podcast: The Metaverse, Innovation and Invention - Thinking Bigger About Future of Work
    Watch This Space podcasts, NICE, metaverse, future of work

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    Related

    GoTo Resolve Expands Functionality to Further Enhance All-In-One IT Management and Support Solution for SMBs 
    GoTo, GoTo Resolve, Remote Monitoring and Management (RMM), IT support platform, SMBs
    Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight
    Intelligent Voice Limited, compliance oversight
    Solgari for Microsoft Teams launch
    CCaaS, Microsoft Teams
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  • Clear All

CCaaS and UCaaS: Better Together?

By
Blair Pleasant
-
05/17/2022 - 15:03

In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value it provides and the challenges it presents. ...

Tags
All Tags:
Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, UCaaS (Unified Communications as a Service), CCaaS (Contact Center as a Service)

The Impact of COVID on Healthcare Customer Service & 2 Key Insights

By
Evan Kirstel
-
03/18/2022 - 11:14
Frost & Sullivan surveyed healthcare decision-makers at the height of the pandemic to discover how healthcare operations evolved. The report provides a revealing...
Tags
All Tags:
Unified Communication, Contact Centers, Frost & Sullivan, healthcare, COVID-19

2021 Year in Review in BC

By
Blair Pleasant
-
12/17/2021 - 10:50

In this Industry Buzz podcast, the BCStrategies Experts look back at 2021 in business communications. Blair Pleasant moderates the...

Tags
All Tags:
Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices

By
BCStrategies
-
12/08/2021 - 10:00
The new capability, Five9 Virtual Voiceover, will be available to Five9 Inference Studio 7 users at no additional cost. Studio 7 is currently in controlled availability...
Tags
All Tags:
Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Five9 Virtual Voiceover, Five9 Inference Studio 7

Zoom Announces Termination of Merger Agreement with Five9

By
BCStrategies
-
10/02/2021 - 10:00
At Five9’s special meeting of stockholders held on September 30, 2021, Five9 did not obtain the requisite stockholder support for the merger agreement. As a result, Zoom...
Tags
All Tags:
Business Phone Systems, Contact Center, Team Collaboration, Video Collaboration, Unified Communication

Five9 Survey Finds 30% of Customers Ditched Brands They Had Previously Been Loyal to Last Year

By
BCStrategies
-
09/03/2021 - 10:00
More than two-thirds of respondents acknowledge that it’s difficult or time-consuming to access customer support when they need it
Tags
All Tags:
Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, 2021 Customer Service Index (CSI) survey

Watch This Space Podcast: Zoom/Five9 Deal and Back to the Office - Really?

By
Jon Arnold
-
08/04/2021 - 13:03

In this episode, the timing was good for BCStrategies' Jon Arnold and Chris Fine to talk about the acquisition of Five9 by Zoom. There...

Tags
All Tags:
Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Zoom

BCStrategies Experts React to Zoom Acquisition of Five9

By
Robert Harris
-
07/28/2021 - 11:11

In this Industry Buzz podcast, the BCStrategies Experts provide their initial thoughts on the Zoom acquisition of Five9 and the impacts on the industry. ...

Robert Harris
Tags
All Tags:
Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Contact Center, Unified Communication

Zoom to Acquire Five9

By
BCStrategies
-
07/19/2021 - 09:08
The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact center will enable organizations to reimagine the way they engage with...
Tags
All Tags:
Business Phone Systems, Contact Center, Team Collaboration, Video Collaboration, Unified Communication
TalkingHeadz Podcasts

TalkingHeadz Podcast: Rowan Trollope of Five9

By
Dave Michels
-
06/10/2021 - 10:36

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

Tags
All Tags:
Infrastructure, Mobility, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Center, Customer Relationship Management (CRM), Contact Centers, WebRTC, Rowan Trollope, Five9

Nextiva and Five9 Team Up to Help Businesses Deliver Seamless Customer Communications

By
BCStrategies
-
06/10/2021 - 09:46
Strategic partnership and integrated solution will enable streamlined and reimagined contact center experiences
Tags
All Tags:
Team Collaboration, Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Technology

Mitel Partners with Five9 to Expand Cloud Contact Center Portfolio

By
BCStrategies
-
05/27/2021 - 10:14
Furthers Mitel’s ability to support each customers’ unique communications needs as demand for cloud accelerates and focus on customer experience increase
Tags
All Tags:
Contact Center, Unified Communication, UCaaS, Hybrid Cloud
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