During September, BCStrategies' Jon Arnold and Chris Pine both attended industry events in New York City, so they have lots to talk about in this p
The same technologies that contact centers have now embraced to better understand the customer journey can also be used to determine which customer
BCStrategies' Jon Arnold and Chris Pine usually cover multiple topics on Watch This Space, but Jon's recent trip to China was so fascinating – and
Conferences are back – with a vengeance. During May and June, I attended five conferences/analyst events:
Now that I can catch my breath, here’s a recap of the event highlights.
In the July episode of the Watch This Space podcast with BCStrategies' Jon Arnold and Chris Pine, they intended to discuss a few current topics, bu
At Avaya Engage, Avaya’s customer and partner event recently held in Orlando, CEO Alan Masarek had one key message: Avaya is back. After its second bankruptcy, many people wondered if there was a third (or fourth?) act for the company. Based on what I saw and heard at Avaya Engage, I’d say the answer is yes.
“The Art of Innovation” was the theme at Verint’s Engage customer event held in Las Vegas, with over 1,000 customers, partners, and analysts in attendance. While the theme was innovation, the Verint presentations and sessions were all about using AI to deliver CX automation. The buzzword of the event was “open” – open CCaaS, open data, open platform – you get the idea.
The June episode of the Watch This Space podcast with BCStrategies' Jon Arnold and Chris Pine starts with Jon's takeaways from Five9’s analyst even
Once again NICE’s marketing department hit it out of the park at its recent Interactions 2023 customer event in New York City. What better theme and tagline for a customer experience (CX) conference in the Big Apple featuring keynote guest speaker Sarah Jessica Parker (of “Sex and the City” fame), than “CX and the City” – very clever and appropriate.
NICE CEO Barak Eilam is known for his keynote presentations with amazing graphics and effects, and this year’s event was no different.
Our May episode takes BCStrategies' Jon Arnold and Chris Pine to Boston and New York, where Jon recounts takeaways from Extreme Networks’ analyst e