Having just returned from the Future of Work Expo in Ft.
As I was getting prepared to teach a graduate class on Ethics in IT, I was reminded—again—about the incredible power and vulnerabilities of AI-based decision making. With more frequency than I’d like, I see the phrase “AI Ethics,” and am quickly reminded that AI, in and of itself, has no ethics. There is really no such thing as “AI Ethics.” In fact, AI is merely a process (or, more accurately a series of processes) that are used to guide decision making.
Verint is on a mission to help brands close the “Engagement Capacity Gap.” At Verint Engage, Verint’s annual customer event, attendees heard how the company’s platform and technologies can close the gap created between customer expectations and organizations’ limited budget and resources. Verint CEO Dan Bodner explained how the shift to digital engagement channels and rising consumer expectations for better and faster service, along with organizations’ limited budgets and resources, make it harder for brands to keep up with demands, creating a growing gap.
Most people understand the important role contact centers play when it comes to customer experience (CX). What’s not as well understood is the role unified communications (UC) plays and the value of connecting contact center and UC technologies to provide improved CX and employee experiences (EX).
What started as an exploration of the continued challenges faced by businesses to get workers back to the office, veered into the unchartered water
In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value
With in-person conferences back in full swing now, BCStrategies' Jon Arnold and Chris
We know that video fatigue is real. But is the solution to simply turn off your camera or rather to use an avatar in your place?
The UCaaS market has emerged with most of the major vendors using an eco-system approach to devices and room systems.