Enterprise Connect has come and gone, and once again, it was a whirlwind of information, networking, and non-stop meetings. During the 3 ½ days when I called the Orlando Gaylord Hotel my home, I had:
Conference season is in full swing, and in the past two weeks I attended three analyst summits – RingCentral, 8x8, and Five9. All three were in beautiful and unique venues, with fun activities and time for networking and socializing. There was no shortage of content, with tons of new announcements, roadmap insights, and customer testimonials.
BCStrategies' Jon Arnold and Chris Pine continue with Season 7 for Watch This Space, where the focus is Jon's upcoming Future of Work Expo in Ft.
This episode marks the start of Season 7 for Watch This Space, and as always, is a look-ahead into the coming year.
Oxford’s Word of the Year for 2023 may be “rizz,” but for those of us in the business communications world, the word of the year was definitely “artificial intelligence” (okay, that’s two words) or “generative AI” (three words?). Looking back on 2023, anything having to do with AI was hot, and anything related to generative AI was even hotter.
Our discussion for this episode centered on Big Tech, triggered by the recent rollercoaster with OpenAI.
With the stunning Camelback Mountain (Scottsdale, AZ) in the background, Verint recently hosted its industry analyst event, focusing on CX Automation, Open CCaaS, data, and bots – lots and lots of bots.
Before getting to Jon’s travelogue of industry events, BCStrategies' Jon Arnold and Chris Pine reviewed how businesses are still facing challenges
Cisco held its WebexOne customer event in Anaheim, CA, and also provided analysts with a day and a half of deep dives to some of the announcements, in addition to Q&A time with the Cisco execs. During WebexOne, the company made a number of announcements that demonstrate its commitment to the overall communications and collaboration space – and of course, AI innovations.
Jeetu Patel, Executive Vice President and General Manager, Security and Collaboration, kicked off the event and set the stage by discussing three key customer challenges:
Peru’s Sacred Valley and Machu Picchu may not be your typical locale for an industry analyst summit, but NICE’s recent analyst conference proved that combining the old and the new can bring about amazing results.