There was a lot of buzz and new announcements at Zoomtopia 2022, held in San Jose, CA last week. As CEO Eric Yuan exclaimed during this keynote, “What’s next for Zoom? So freaking much! We have launched over 1,500 features and enhancements this year.”
The big announcements included the introduction of Zoom email and calendar, as well as Spots (which I’m still trying to better understand). My main coverage areas are contact center and unified communications, so I focused on Zoom Phone and Zoom Contact Center during the event.