Broadcore Brings Support for Wireless Telephony

Broadcore recently introduced support for wireless telephony for enterprises, which will provide seamless integration of users' desk phones and wireless headsets.

This solution is provided by Broadcore integrating its scalable, extensible software platform with Polycom's DECT wireless servers and wireless handsets. It not only eliminates the need for non-standard cabling, but simplifies administration and maintenance, reduces costs, and improves employee mobility and connectivity.

What Every UC Call Center Should Know About Session Border Controllers

The Call Center/Contact Center has been evolving since the first center in 1976 at Continental Airlines. Many things have changed over that 34-year period to where we are today with the migration to Voice over IP (VoIP). VoIP delivers significantly lower recurring costs and is a key enabler of contact center virtualization, allowing agents to work anywhere they have IP network access, including at home and while mobile.

Cisco Customer Collaboration Analyst Day 2010

At the Cisco Customer Collaboration (aka contact center) Analyst Day, I learned that "scrums" are not just for rugby players, and that they're actually a way for developers to exchange ideas and collaborate. As the Cisco customer collaboration development team moves to an Agile development model, they can reduce risk by developing working, tested, deployable software in incremental stages. And the results are clear, with new products being developed in a fraction of the time it used to take.

Architecture Planning is Key for Enterprise UC

It is very important to have a solid architectural design to guide your UC implementations. Of course, UC should start with a high-level UC Strategy, based on our UC definition of "communications integrated to optimize business processes." That strategy will outline the sequence of UC investments and application roll-outs, whether those are for User Productivity (UC-U) or are for Business Process improvements (UC-B), as described in the UC Resources section of our site.

Microsoft's Communication Server 14 at TechEd

At TechEd, Microsoft's IT Pro developer conference, additional features of Communication Server 14, formerly OCS Wave 14, were announced, with more announcements expected at the Microsoft Worldwide Partner Conference-including a new name for the product.

With a dozen tracks going into depth on Communication Server 14, as well as a mini-keynote by Gurdeep Sing Pall and a "shout out" during Bob Muglia's keynote, the product got its fair share of attention at the conference.

Professor Henning Schulzrinne, of Columbia University's School of Engineering and Applied Science, one of the originators of SIP, joins us again th

Genesys and ALU Enterprise Come Together

Anyone who knows me knows that I'm a Beatles fan(atic), so of course I had to use the Come Together line to describe the newly-transformed Genesys and Alcatel-Lucent (ALU) Enterprise Group. At the beautiful Rosewood Sand Hill Resort in Menlo Park, CA, a group of analysts got to hear from Genesys/Alcatel-Lucent about the transformation taking place in the organization, and how these groups have come together. (And I'd be remiss if I didn't thank and give kudos to Rob Hilsen, David Radoff, and Joe Heinen for putting on one of the better analyst events).