Mobility

Reliance on AI for Decision Making

As I was getting prepared to teach a graduate class on Ethics in IT, I was reminded—again—about the incredible power and vulnerabilities of AI-based decision making. With more frequency than I’d like, I see the phrase “AI Ethics,” and am quickly reminded that AI, in and of itself, has no ethics. There is really no such thing as “AI Ethics.” In fact, AI is merely a process (or, more accurately a series of processes) that are used to guide decision making.

In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value

We know that video fatigue is real. But is the solution to simply turn off your camera or rather to use an avatar in your place?

The UCaaS market has emerged with most of the major vendors using an eco-system approach to devices and room systems.

In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually. In part 2, 

In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually.

In this Industry Buzz podcast, the BCStrategies Experts were asked to make three predictions about what they expect to see or what to watch for in

Dave Silke on the Future of Mitel

Mitel CMO Dave Silke

Mitel made quite a splash recently when it announced that RingCentral will become its exclusive UCaaS partner. Under the terms of the agreement, Mitel’s UCaaS offering will move to RingCentral’s Message Video Phone (MVP). This gives Mitel’s customer base of 35 million an easy path to a cloud phone system. Mitel will continue to support but will stop selling its MiCloud Connect offering. In addition, RingCentral acquired Mitel’s CloudLink technology to deeply integrate Mitel’s platforms with RingCentral’s MVP solution. 

The individuals who make up the BCStrategies team of industry Advisors, Analysts and Consultants each bring unique perspectives and perceptions to