Mobility

When’s the last time you picked up a phone for a customer service issue or to make a purchase? If you’re like most people, you probably went to the business’ website, and then engaged through webchat, or possibly a messaging app like WhatsApp. Digital interactions have become the norm, and organizations that fail to offer a range of digital options in addition to voice are missing out.

At its annual Interactions customer event, NICE presented its vision for the future – and yes, AI is front and center. As usual, CEO Barak Eilam wowed the audience with his flawless keynote and amazing graphics, as he discussed the history of innovation. NICE has long been at the forefront of innovation, and there was certainly plenty to showcase at Interactions 2024.

Some of the announcements made the event include:

At Zoholics, Zoho’s annual customer event, attendees gathered to hear about Zoho’s products and updates, and to network with other Zoho users. CEO Sridhar Vembu set the stage, discussing how Zoho offers an unusual product suite with extraordinary breadth and depth, and how the company’s commitment to R&D and innovation keeps its offerings relevant to changing customer needs. Noting that Zoho has been in business for 28 years, Vembu stated that it’s focused on providing long-term value to customers while taking care of employees.