Gartner 2019 Magic Quadrant for UCaaS, Worldwide: Redefining the Industry from the Bottom Up
The 2019 Gartner Magic Quadrant for Unified Communications as a Service (2019 UCaaS MQ) shows very clearly that the voice telephony marketplace is being almost totally redefined from the bottom up by the producers of cloud-based UCaaS platforms. Two major factors support this observation: