Four Signs You Could be Losing Your Contact Center Millions of Dollars a Year

Forward-thinking contact center IT managers are adding millions to the bottom line – by rethinking their role and status as Cost-Cutter-in-Chief. Is it time you did the same?

A typical contact center handles tens of thousands of customer conversations a day – and every one of those interactions is an opportunity to sell or increase customer loyalty. But, all too often, contact center IT managers are forced to see a customer not as a business opportunity, but as a problem to be dealt with as quickly as possible.