Last week, I attended and spoke at the second iteration of Jeff Pulver’s Monage conference in San Jose – Messaging on the Net. I did the same at the first one last fall, and for more context about Jeff and his event, here’s my UCStrategies writeup about it. At that event, I talked about how “messaging is the new voice,” and I’d say that view was largely validated in San Jose.
In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts preview what they expect to see in 2020.
At the NEC 2017 Global Analyst Meeting in Dallas, Shinsuke (Shin) Takahashi, President, NEC Corporation of America, explained NEC’s cultural transformation and the role its technology plays in helping society and making the world a better, safer place. The company is focusing on the value it brings in terms of:
How long do you think it will be until virtually all tier 1 call center agents are replaced by AI bots? I addressed this a bit in my Machine Learning session at last year’s Business Communications Summit.