A Joyful Five9 Event in Porto

Five9 Analyst and Influencers Summit 2023

While I expected the buzzwords de jour at the Five9 Analyst and Influencers Summit in Porto, Portugal to be “AI” and “ChatGPT,” the word we heard most often was “joy.” As the site of Five9’s new innovation center and the company’s European engineering headquarters, Porto was the ideal place to host an analyst event and EMEA customer event, CX Summit EMEA.

Five9 Analyst and Influencers Summit 2023 - graphic 1

As we (BCStrategies' Jon Arnold and Chris Fine) usually do at this time of year, in this Watch This Space podcast we provide our take on what to ex

In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts preview what they expect to see in 2020.

Monage 2017 – Chatbot Challenges and New Life for UC

Last week, I attended and spoke at the second iteration of Jeff Pulver’s Monage conference in San Jose – Messaging on the Net. I did the same at the first one last fall, and for more context about Jeff and his event, here’s my UCStrategies writeup about it. At that event, I talked about how “messaging is the new voice,” and I’d say that view was largely validated in San Jose.