In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts preview what they expect to see in 2020.

Monage 2017 – Chatbot Challenges and New Life for UC

Last week, I attended and spoke at the second iteration of Jeff Pulver’s Monage conference in San Jose – Messaging on the Net. I did the same at the first one last fall, and for more context about Jeff and his event, here’s my UCStrategies writeup about it. At that event, I talked about how “messaging is the new voice,” and I’d say that view was largely validated in San Jose.