Al Cook

In this video podcast, Blair Pleasant interviews Twilio Flex VP of Product Management and Engineering, and General Manager Al Cook and discusses Flex capabilities, roadmap, and differentiation.

In August 2016, Twilio dropped a mini bomb in the Contact Center space announcing that ING Bank, one of the largest financial institutions in the world would replace its 17 separate legacy call centers systems with one global solution built on its APIs. Twilio has been growing steadily its presence in the customer interaction management space and it is time to explore its solution set.