I recently attended my first in-person analyst event in18 months, and it sure was NICE (pun intended). The NICE team put on an amazing event, in terms of both content and the Analyst Experience (AX - a new term I coined). Taking place in Jackson Hole, Wyoming, we got to experience a scenic helicopter tour, and all that Jackson Ford Ranch had to offer including a choice of horseback riding, bison encounters, fly fishing, nature walk, archery/axe throwing, and more.
On our recent BCS Expert podcast on best practices for using video, collaboration and teams, Kevin Kieller talked about the data from meetings and usage that is gathered in Microsoft Teams. He talked about how it shows issues in how people meet today. In fact, cloud-based communication and collaboration applications gather an amazing amount of information during every meeting event. Every time a new person speaks it generates a change that is noted.
In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts preview what they expect to see in 2020.
If you are a marketing person today, nobody cares about your “offline” skills. Everybody wants a digital marketer. Yet eCommerce currently makes up only 10% of all retail sales.
Some companies like Procter & Gamble are starting to figure out the disconnect and in fact in the last year P&G cut $200 million from its digital spend. Reasons stated are lack of measurement tools and “brand safety” (Tide Pod for lunch anyone?).
Nextiva has announced the launch of a new platform, complete with several new tools and features for customer service, chats, and surveys. The new NextOS platform is rolling out to select businesses across several industries, and is set to be widely available in early 2018.
Serenova has announced its acquisition of TelStrat, a provider of call recording, quality, analytics, and workforce management solutions. Upon this acquisition, Serenova’s customer base will increase to over 1,100 customers, making it the second largest independent Contact Center as a Service (CCaaS) provider.
NICE inContact has announced a new release of its CXone customer experience platform. The Summer 2017 release integrates analytics-based omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence, each of which is built on an Open Cloud Foundation.
In this Executive Insights podcast, UCStrategies welcomes ThinkingPhones to the call to discuss the company's mobile initiative.
Last month I participated in a webinar series with Carousel Industries, entitled "Closer to Customer." Carousel is a leading Technology Solutions Provider that designs and integrates applications and solutions for enterprise and midmarket organizations, working with a variety of vendors including Avaya, Juniper Networks, Extreme Networks and Microsoft.