Art Rosenbert

Microsoft Targets "Dual Users" For Mobile UC

"UC" never made much headway as a label on its own. It needed a description of all its functional components. Then it needed a way to be incorporated within any mode of person-to-person communications. Lately, however, mobility has become the environment where UC flexibility really has become practical for any type of end user or "mobile app," not just those within a particular organization.

Exploiting the Efficiencies of Consumer Mobility in Accounts Receivable Management

Among the various facets of customer services, there is one that has always been most difficult for all types of businesses, and that has to do with managing the timely payments for goods and services. While most customer services involve satisfying various consumer needs, collecting payments - especially those that are in arrears - must also be done in an effective way that does not violate any of the regulations or state and federal laws that currently exist. But what if that weren't the case? Let's explore the benefits and gains that could be sown if - and when - regulations allow.

Focusing Mobile UC On The Multimodal "Customer Experience"

In talking about the UC-enabled Contact Center, I include all forms of customer contact and interactions that can benefit from UC-enablement (integrations, interoperability), but don't point out the specific challenges that will show up for organizational implementation strategies. So, one way to view the role of the UC Contact Center is to look at what is driving enterprise mobility plans from a consumer/customer perspective view of "BYOD," not just in supporting employee mobility.