Artificial Intelligence (AI)

Enterprise Connect 2018 – Trends and Observations

Enterprise Connect 2018 happened last week, and, as always, there were interesting trends and new topics that emerged as important for organizations to consider in their strategy and vendor choices. These topics and disruptions show how the industry is changing. First though, while hot new technologies dominated the headlines, the reality is that organizations have to deal with the reality of their requirements and their current implementations. Brent Kelly and I did the Cisco/Microsoft comparison session (as we have for the last five years).

By Scott Hoffpauir, CTO of BroadSoft

By Scott Hoffpauir, CTO of BroadSoft

Enterprise Connect 2018 – First Impressions, Literally

I often write recaps of industry events, and I have first impressions to share for Enterprise Connect in two regards. First, I’m getting my thoughts organized while they’re fresh and the buzz is still strong, but also because this was my first time attending the event. Most of my BCStrategies colleagues have been going for years, so I’m seeing Enterprise Connect with fresh eyes.

UC and Momentum

In Microsoft’s Q2 earnings call on January 31, CEO Satya Nadella got to the topic of “voice” very early in his remarks, noting “We're making voice a first-class input for productivity.” But he was talking about voice with regards to Cortana, making his case for the importance of a digital personal assistant to whom one can dictate and from which schedules, email and news can be read. 

Shakeups and Shakeouts in Collaboration – Setting the Stage for 2018

I can’t think of one thing – or company – that stood still in our space during 2017. Every player of note had at least one major development, and every trend that impacts collaboration moved forward or evolved in some fashion. I’m still using the same mobile device – that’s another conversation – but everything else has seen change, and here are my top shakeups and shakeouts that will set the stage for 2018.

Will AI Become Like Organic Food?

Two years ago, everything was about mobility, and last year was all about the cloud. Those uber-trends are still with us, with a lot of runway left, but there’s something bigger in the room now – Artificial Intelligence. Of course, these trends are connected – especially in the collaboration space – so we have to pay attention to all of them. Each is relevant to collaboration in its own way, but it’s interesting to note how they’re getting increasingly abstract, and that doesn’t make UC-related buying decisions any easier.