Artificial Intelligence (AI)

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In this special edition Industry Buzz podcast, BCStrategies invites special guests Mike Nelson and Kane Simms of VUX W

In-Meeting Real-time Analytics - Are we missing the value of analytics to make our meetings better during the meeting?

On our recent BCS Expert podcast on best practices for using video, collaboration and teams, Kevin Kieller talked about the data from meetings and usage that is gathered in Microsoft Teams. He talked about how it shows issues in how people meet today. In fact, cloud-based communication and collaboration applications gather an amazing amount of information during every meeting event. Every time a new person speaks it generates a change that is noted.

When Algorithms Assume

Artificial Intelligence is a major topic today, not just in communications and Contact Centers, but across business. Most of the current crop of business-focused “AI” is in fact Machine Learning (ML). In ML, a large data set is used to “train” the algorithm to predict an outcome based on a range of interacting variables. Using modern data sets that have millions and even billions of test sets and thousands of variables, the ML program is able to train a neural network to predict an outcome.

TalkingHeadz Podcasts

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests most

TalkingHeadz Podcasts

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests most

Musings from Cisco 10th Annual Contact Center Sales Summit

Musings from the Cisco 10th Annual Contact Center Sales Summit

Last week Cisco held its annual Contact Center Sales Summit in Hollywood, Florida. This year's gathering of product managers, sales overlays, channels, and technology partners increased in size by 50% and, for the first time, included some customers. Cisco collaboration applications business grew 15% last fiscal year, a noticeable uplift over the previous ones. It gave the company the opportunity to share its ambitions for its contact center product line.