Artificial Intelligence (AI)

ALE Connex19 – Celebrating 100 Years

Sometimes analysts have a really tough job, yet some how we manage to persevere. Recently Alcatel Lucent Enterprise (ALE) celebrated its 100th anniversary and held its analyst conference in the principality of Monaco, home to the Monte Carlo casino, the royal palace, and lots of really, really expensive cars. Among the glitz and glamor, ALE presented its strategy and roadmap to around 40 communications and networking analysts, while providing us with an update about their successes to date.

The company’s key focus areas are around several areas:

In this Industry Buzz podcast, the BCStrategies Experts offer thoughts on what to expect in 2019.

Musings from the Fifth Conversational Commerce Conference

The Opus Conversational Commerce Conference took place mid-September in San Francisco. It is the fifth edition of the event previously called the Intelligent Assistance Conference. It has become a lighthouse event, gathering industry experts, vendors and enterprise early adopters of conversational Artificial Intelligence (AI). It provides the perfect opportunity for discussing some market trends. 

New Kids in the Customer Interaction Management Space: Salesforce

Referring to Salesforce Service Cloud as a new entrant in the customer interaction management space is almost an oxymoron. With a run rate of over $3 Billion, it looks more like a gorilla. Yet, Service Cloud is mostly known for case management. I spoke with Bill Patterson, who became its General Manager last summer. He agrees that the market is not well aware of its interaction management capabilities. Let’s explore what it has to offer.