Artificial Intelligence (AI)

AWS and Cresta Partner to Bring Real-time Intelligence to Contact Centers

Cresta, the real-time intelligence platform for customer conversations, today announced its participation as a launch partner for the global expansion of Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions. Organizations can now quickly and easily develop intelligent contact center solutions powered by AWS CCI, enhanced with Cresta’s real-time conversational intelligence.

LivePerson Announces Performance Optimizer, Self-Service Tool to Measure and Manage Conversational Operations

New AI-powered solution lets brands understand every corner of contact center performance, compare to industry benchmarks for the first time, and improve key metrics

LivePerson, Inc., a global leader in Conversational AI, today announced the launch of Performance Optimizer™, a new, AI-powered tool for brands to measure and manage the health of their conversational operations.