Consilium Software Partners with Zoho to Enhance Customer Experience (CX) Solutions
Consilium’s UniAgent Contact Center CRM Connector Now Available for Purchase on Zoho Marketplace
Consilium’s UniAgent Contact Center CRM Connector Now Available for Purchase on Zoho Marketplace
Consilium UniCampaign transforms B2C outbound contact for customer acquisition, collections and driving customer loyalty and retention with integrations to Cisco, Genesys and Amazon Connect
Deliver Next-Gen Video CX with Consilium’s UniVCX™ 7.0
New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign management
NICE (Nasdaq: NICE) introduced new AI-powered capabilities that enable organizations to maximize the benefits of Robotic Process Automation (RPA) for their business. Included in version 7.6, NICE RPA’s new capabilities include document digitization, ROI-based recommendation of ideal processes to automate, and a complimentary resource center with ready-made low-code/no-code resources for sharing.
CEP accelerates the next phase of digital transformation for organizations using Cisco, Genesys and Amazon Connect and can work across multiple cloud platforms and services
Consilium products for Genesys available on AppFoundry, the industry’s largest CX-dedicated marketplace
NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues
AVANT Named Newest UJET Master Agent Partner
Collaboration unites UJET’s CCaaS 3.0 cloud contact center platform with AVANT’s forward-thinking vision, execution, and performance management capabilities, including its Trusted Advisor™ platform.