Consilium Software Partners with Zoho to Enhance Customer Experience (CX) Solutions
Consilium’s UniAgent Contact Center CRM Connector Now Available for Purchase on Zoho Marketplace
Artificial Intelligence (AI)
Consilium Launches Multi-Vendor Outbound Customer Experience Platform with ISO/IEC 27001, ISO 9001 and GDPR Certifications
Consilium UniCampaign transforms B2C outbound contact for customer acquisition, collections and driving customer loyalty and retention with integrations to Cisco, Genesys and Amazon Connect
Consilium enhances Video Customer Engagement with state-of-art technology and the new release of UniVCX™ 7.0
Deliver Next-Gen Video CX with Consilium’s UniVCX™ 7.0
Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace
New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign management
NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
NICE (Nasdaq: NICE) introduced new AI-powered capabilities that enable organizations to maximize the benefits of Robotic Process Automation (RPA) for their business. Included in version 7.6, NICE RPA’s new capabilities include document digitization, ROI-based recommendation of ideal processes to automate, and a complimentary resource center with ready-made low-code/no-code resources for sharing.
Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement Platform (CEP)
CEP accelerates the next phase of digital transformation for organizations using Cisco, Genesys and Amazon Connect and can work across multiple cloud platforms and services
Consilium Customer Engagement Platform Software Products are now Orderable from Genesys AppFoundry
Consilium products for Genesys available on AppFoundry, the industry’s largest CX-dedicated marketplace
Engagely.ai Launches Voice AI Cloud to Empower Contact Centers
NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls
NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues
AVANT and UJET Announce Strategic Partnership to Deploy Next Generation of Customer Experience
AVANT Named Newest UJET Master Agent Partner
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Collaboration unites UJET’s CCaaS 3.0 cloud contact center platform with AVANT’s forward-thinking vision, execution, and performance management capabilities, including its Trusted Advisor™ platform.