Artificial Intelligence (AI)
UJET Announces Partnership with Google Cloud Contact Center AwI and Integration of Google Cloud Dialogflo CX
UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered Conversational CX, UJET Virtual Agent with Google Cloud Dialogflow CX.
AWS and Cresta Partner to Bring Real-time Intelligence to Contact Centers
Cresta, the real-time intelligence platform for customer conversations, today announced its participation as a launch partner for the global expansion of Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions. Organizations can now quickly and easily develop intelligent contact center solutions powered by AWS CCI, enhanced with Cresta’s real-time conversational intelligence.
Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Center
Innovative combination of technologies and services driven by AI will evolve the call center, reduce costs and improve overall customer experience
LivePerson Announces Performance Optimizer, Self-Service Tool to Measure and Manage Conversational Operations
New AI-powered solution lets brands understand every corner of contact center performance, compare to industry benchmarks for the first time, and improve key metrics
LivePerson, Inc., a global leader in Conversational AI, today announced the launch of Performance Optimizer™, a new, AI-powered tool for brands to measure and manage the health of their conversational operations.
TeamViewer Survey: IT Execs Confident in COVID-19 ‘Work from Home’ Response, But Brace for Continued Disruption
IT Infrastructure was mission critical during COVID-19 outbreak; 84 percent say company survival rested on their performance
Businesses prioritize security, cloud and collaboration tools to manage sustained remote work environments
Global CPaaS Innovator, Voximplant, Launches One-Click Integration With Google Cloud Dialogflow
Voximplant, the voice-first cloud communications company, today announced one-click integration of Google Cloud Dialogflow into Voximplant's full-featured CPaaS platform. The company that empowers businesses and developers to accelerate real-time voice, video and messaging solutions development, has just made AI and voice-driven application development faster and easier.