Artificial Intelligence (AI)

In this Industry Buzz podcast the BCStrategies Experts address a variety of recent news items.

Beyond Therapy: AI Gets Real

I just returned from a quick trip to New Hampshire for a client engagement. Three or four weeks ago my client booked a hotel room on my behalf and I received an email confirmation from the Crowne Plaza. I went to put it on my calendar, and found that my Big Brother had already read my email and entered it for me. Aha! I thought. This time Brother Google made a mistake. Brother Google got the dates right, but he noted I was staying at the DoubleTree.

Turns out Brother was right. A week before my arrival the hotel changed ownership.

Five9 Reveals Spring Release 2018

Five9, a provider of cloud contact communication software, has announced the Five9 Spring Release 2018. With this new release come new enhancements to its portfolio, bringing artificial intelligence (AI) to contact centers.

The key elements to the Spring Release 2018 are in Five9 Genius and Engagement Workflow. However, the Spring Release also includes enhancements for the rest of Five9’s portfolio, including extending the open platform, a multi-role performance dashboard, and a new Supervisor console.

VoIP Reliability and Quality, a Patented Path to Customer Satisfaction and IoT

In the rush to embrace convenience and lower operational costs, voice quality often gets the short end of the stick. Cellular service and voice over IP (VoIP) are two examples where individuals and businesses have, at first, been willing to accept dropped calls and compromises in audio in exchange for mobility, more features, and smaller bills. But savings and benefits are fleeting if customers are alienated and next-generation voice services are hamstrung because they don’t deliver reliable and differentiated services that please customers. 

By Scott Hoffpauir, CTO of BroadSoft

By Scott Hoffpauir, CTO of BroadSoft