Artificial Intelligence (AI)

Will AI Become Like Organic Food?

Two years ago, everything was about mobility, and last year was all about the cloud. Those uber-trends are still with us, with a lot of runway left, but there’s something bigger in the room now – Artificial Intelligence. Of course, these trends are connected – especially in the collaboration space – so we have to pay attention to all of them. Each is relevant to collaboration in its own way, but it’s interesting to note how they’re getting increasingly abstract, and that doesn’t make UC-related buying decisions any easier.

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In this video interview, Jonathan Rosenberg, CTO for Cisco's Collaboration Business, explains how Cisco is differentiating itself in AI by focusing

Cisco AI Emerges

Cisco AI Emerges

Artificial Intelligence (AI) is clearly one of the hottest topics these days, and I recently had the opportunity to see and hear about some of the things the Cisco Collaboration Group is doing in this area. At a recent Cisco “AI Meets Collaboration” event for press and analysts with Cisco’s Emerge Lab, the company discussed how it’s using AI to “improve the way our customer’s employees work together.”

Dreamforce – Preparing for the Fourth Industrial Revolution

As San Francisco was invaded by well over 100,000 attendees to Salesforce’s annual Dreamforce conference, it was hard not to be overwhelmed. The sheer size of the crowds walking to and from the various venues throughout the city, plus the number of sessions (2700!), the festival atmosphere with bands, DJs, activities including a climbing wall, and name-brand speakers including Michelle Obama, Ashton Kutcher, Natalie Portman, Jenna Bush Hager, Barbara Pierce Bush, and more, made for a very different type of conference experience. 

Good Robot, Bad Robot, You Robot, iRobot, meRobot,

The “fact” that we stand to lose the artificial intelligence (AI) race to the Chinese, Russians, North Koreans, et al seems omnipresent in tech media buzz these days. It has jumped into national discourse because of its centrality to cyber war preparedness. While I appreciate our need in the U.S. to “win,” I am circumspect about AI hyperventilation and its touch tool, BOTs. 

Reimagining Voice in the Age of AI

Just as the cloud was the trend du jour last year, it’s AI’s turn in 2017, and taken together, there’s a lot of disruption happening in the collaboration space. That ground has been well-covered here at BCStrategies, and we’ll be doing more of the same at our upcoming BC Summit. While it’s fun to pick through the many disruption scenarios, what decision-makers really want to know is where the opportunities lie.

Dimension Data Report Analyzes the Digital Transformation of the Workplace

As organizations shift to digital and virtual workplaces, it’s important to understand what drives the process, and what businesses are getting out of it. New research available from Dimension Data’s “Digital Workplace Report: Transforming Your Business” has provided several new insights into the trends driving the new digital workplace.

Inference CEO on the Evolution and Future of IVR

In this Executive Insights interview, Blair Pleasant speaks with Callan Schebella, CEO of Inference Solutions.