During the past two months, I’ve spoken at four industry events – and attended four others – with a common theme being the impact of chatbots and AI on the workplace. My talks have been in the context of collaboration and the customer experience, and there’s no doubt that these trends are coming.
Artificial Intelligence (AI)
Mitel’s Elite Experience Americas conference brought together some of Mitel’s top partners, as well as customers, analysts, and consultants, who enjoyed great food, Texan hospitality, and some not-so-great weather in San Antonio. The theme of the event was “Powering Connections,” and CEO Rich McBee provided the audience with Mitel’s vision for the future.
If you believe the headlines, robots have threatened to take our jobs for decades. However, as machines continue to get smarter, this reality now seems closer than ever.
Cisco is ready for another acquisition, with its announced intent to acquire MindMeld Inc. MindMeld, an artificial intelligence (AI) company with 10 patent assets to its name, is known for its unique AI platform that lets customers create intelligent, human-like conversational interfaces for applications and devices, developed and advanced through its proprietary machine learning (ML) technology.
The past month has seen a virtual flood of water under the bridge that will shape the future of unified communications (UC). Indeed, to whet (pardon the play on words) reader appetites, read what my UCS colleagues heard and saw at the recent Enterprise Connect event.
Take a look around, wherever we may be, artificial intelligence is already upon us. It is no longer something that is coming in the distant future. Rather, it is something that we have been living with and will continue to live with for years to come.
Artificial intelligence has been serving millions on a daily basis behind the scenes from business, communication, medicine, automobile navigation, military operations, space exploration, space exploration, and so on. It has made a huge difference in our lives. Every day, we reap the fruits of the work accomplished in these fields.
It has only been six months since we released the last version of our Intelligent Assistance landscape. Already an update is needed and we publish its third edition. In particular, the maturation of Artificial Intelligence (AI) and the explosion of bots have generated a lot of activity.