With more than 650,000 US businesses using Office 365, and over 115 million daily Teams users, Microsoft is well-positioned to maintain its long-standing desktop dominance. While no challenger poses an existential threat here, Microsoft is vulnerable in the broader collaboration space, where these two offerings do not represent a complete solution.
The world of unified communications (UC) is filled with acronyms. During a recent webinar I keynoted along with Alan Percy of AudioCodes, "SIP Trunking, Enterprise SBCs and the Return on Investment" it became clear to me that one of the most important acronyms to focus on is ROI, return on investment.
Return on investment (ROI) is tricky to calculate, measure and achieve:
As more and more businesses deploy UC systems, notably Microsoft Lync, they often require a Session Border Controller (SBC) to make everything work together. SBCs integrate SIP Trunking service providers to Lync and help solve interoperability issues that exist between systems today.
Broadsoft is holding its BroadSoft Connections 2013 conference later this week, which means lots of cloud announcements. Just in time for the conference, AudioCodes announced a new relationship with iCore Networks. According to the press release, iCore Networks will be using AudioCodes' media gateways, SBCs, and business routers for its iCore Unified Communications as a Service (UCaaS) offerings.