Aura Conferencing

The Customer Experience Management solutions at Avaya have been improved for contact centers, and the news tools have been introduced for speech analysis and tracking customer interactions via mobile devices, social media sites and older net-generation sources.

In 2009, Cisco announced its intent to acquire Tandberg. At the time an SVP at Cisco said, "It really enables us to build out our portfolio." The acquisition was the formalization of video (or "TelePresence") as a part of UC. It also began a period of turmoil for both Radvision and Avaya.