Avaya Experience Platform (AXP)

A Recap of Spring Analyst Events

Spring 2023 analyst events - 1170

Conferences are back – with a vengeance. During May and June, I attended five conferences/analyst events:

  • Zoho Zoholics in Austin, Texas
  • Five9 Analyst Summit in Porto, Portugal
  • NICE Interactions in NYC
  • Verint Engage in Las Vegas
  • Avaya Engage in Orlando

Now that I can catch my breath, here’s a recap of the event highlights.

Avaya ENGAGE – Takeaways for Act III

Avaya Engage 2023 - Alan Masarek

No company in our space has had more drama than Avaya, since well, Nortel. At times that comparison seemed apt, but they diverge when strong leadership and sound strategy enter the picture. There’s a big difference between where Avaya is today and their second encounter with Chapter 11. That difference largely boils down to those two factors, and they were front and center during last week’s ENGAGE event in Orlando. I can’t think of another vendor that has emerged twice from Chapter 11, and with that in the rear-view mirror, Act III looks promising.