Avaya Mobile Experience

At Enterprise Connect 2018, Avaya announced the Avaya Mobile Experience, a service that will "enable contact centers to accelerate digital transfor

Mobile Experience: Avaya’s Got It, Do Contact Centers Need It?

At Enterprise Connect 2018 last month, a resurrected Avaya surprised both the contact center and carrier businesses by announcing it was forming a group to offer toll-free carrier services, and introducing a new toll-free voice service for contact centers. The new service is called Avaya Mobile Experience, and Avaya claims it will deliver big benefits for mobile callers to contact centers. The service should be general availability in the May-June timeframe.