business continuity

Business Continuity and the Cloud

Business Continuity

New Urgency Drives Adoption

Perspective from the Field

By Frank Tersigni, Chief Customer Officer

We’ve been busier than usual for the past few months. Like all other businesses, our customers across North America had to react swiftly in March to safeguard employees. They sent home everyone they could including contact center agents. We geared up to help ensure continuity for contact center and similar customer-facing operations. Contact center and associated technologies are our specialty.

Support.com Tips on Setting Up a Virtual Call Center

virtual contact center

The Coronavirus has forever changed how call centers think about maintaining business continuity -- from managing agent resources and having the right technology in place, to shoring up security protocols and management processes. Here are some key questions to think through as you consider incorporating a virtual call center model into your portfolio to help mitigate the risk of unforeseen events and forced closures.