NICE Enters the UCaaS Market with 1CX

During September, BCStrategies' Jon Arnold and Chris Pine both attended industry events in New York City, so they have lots to talk about in this p

The Growing Need for Knowledge Management

With artificial intelligence (AI) being hailed as the technology of the year, the role of knowledge management (KM) for contact centers has never been more important. Self-service, chatbots, virtual agents, and digital tools all rely on knowledge bases and knowledge management behind the scenes. In the new digital-first customer service environment, and with the rapid rise of chatbots, effective knowledge management tools are essential. 

TalkingHeadz Podcasts

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts

A NICE Time in Wyoming

I recently attended my first in-person analyst event in18 months, and it sure was NICE (pun intended). The NICE team put on an amazing event, in terms of both content and the Analyst Experience (AX - a new term I coined). Taking place in Jackson Hole, Wyoming, we got to experience a scenic helicopter tour, and all that Jackson Ford Ranch had to offer including a choice of horseback riding, bison encounters, fly fishing, nature walk, archery/axe throwing, and more.

Introducing the New Vonage

Vonage new branding

At Vonage’s analyst conference in San Francisco last month, a group of analysts got to preview the newly branded Vonage which was introduced at the company’s inaugural user and developer conference, Vonage Campus. All of the brands are now simply Vonage – say goodbye to Nexmo and NewVoiceMedia, or separate business and consumer brands. As part of the rebranding, Vonage introduced a nice new logo and beautiful gradient color scheme and design for its website, dashboards, and more.


Broadvoice Launches GoContact Cloud Contact Center Solution in North America

Low-code CCaaS Platform Breaks Barriers for Ease of Use and Affordability with All-Inclusive Plans and Surge Licensing

Broadvoice®, a provider of hosted voice, unified communications (UCaaS), omnichannel contact center (CCaaS) and SIP trunking services for small and midmarket businesses, announced the anticipated launch of the GoContact omnichannel cloud contact center solution for business customers in North America.