Can you Maximize Native Queueing in CUCM?
For Cisco users managing a call center, deploying Cisco Unified Contact Center Express (UCCX) delivers a robust platform with IVR, skills-based routing, historical reporting and Intelligence Center Reporting (CUIC). Though licenses are available in as few as 10 seats, UCCX is an expensive resource that can be taxing to implement and maintain for smaller organizations. Cisco understood this concern and adapted their Call Manager to meet the needs of the small to mid-market client.