Why Mobile Customer Service Needs Clouds and UC
As everyone understands by now, UC is not just a single product or service, but is a combination of device independent, communication applications that can be used for both person-to-person contacts, as well as for direct interactions with automated business applications. UC is becoming more important because of the rapid consumer adoption of mobile smartphones and tablets, where the flexible choice of user interfaces from a single mobile device is more necessary than at a wired desktop.