Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today that Cisco has selected Masergy as a global premier partner for its Customer Journey Platform.
Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today the launch of a new Artificial Intelligence (AI)-powered virtual agent. Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy Cloud Contact Center.
Effective unified communications as a service (UCaaS) promises to deliver seamless, secure, and cost-effective communications—across multiple chann
Enterprise unified communications (UC) has come a long way in recent years. However, despite becoming a rather mature market overall, there are still exciting developments on the horizon. At 3CX, we are seeing several interesting trends which we expect to continue to drive the market forward in 2017 and beyond.
As unified communications becomes more widely adopted, the value proposition for enterprises is now better understood. Increasingly, IT decision makers are seeing how UC can make their operation more manageable, and on a broader scale, how it can improve employee productivity across the organization. Given ever-tightening IT budgets and growing demands from management to get more out of employees, the business case for UC becomes more evident.
Tomas Gorny, CEO of business communication cloud vendor Nextiva, discusses who Nextiva is and how they differentiate from some of the other UCaaS v