cloud communications

Learn the Telephony Provider Lingo!

Masergy Launches New AI-Powered Intelligent Virtual Agent

Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today the launch of a new Artificial Intelligence (AI)-powered virtual agent. Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy Cloud Contact Center.

Effective unified communications as a service (UCaaS) promises to deliver seamless, secure, and cost-effective communications—across multiple chann

Jeff Savage, Vice President of Enterprise, Vonage Business, talks about what customers are lookin

Lowering the Barriers to Unified Communications with the Cloud

As unified communications becomes more widely adopted, the value proposition for enterprises is now better understood. Increasingly, IT decision makers are seeing how UC can make their operation more manageable, and on a broader scale, how it can improve employee productivity across the organization. Given ever-tightening IT budgets and growing demands from management to get more out of employees, the business case for UC becomes more evident.

Tomas Gorny, CEO of business communication cloud vendor Nextiva, discusses who Nextiva is and how they differentiate from some of the other UCaaS v