Until very recently, only 13% of contact center agents worked remotely on a permanent basis. Now, in an environment shaped by the coronavirus pandemic, that number is rapidly growing.
By Frank Tersigni, Chief Customer Officer
We’ve been busier than usual for the past few months. Like all other businesses, our customers across North America had to react swiftly in March to safeguard employees. They sent home everyone they could including contact center agents. We geared up to help ensure continuity for contact center and similar customer-facing operations. Contact center and associated technologies are our specialty.