Changing Customer Experience – Device Sharing with Control

Recently, I was having some email issues with my O365 Exchange account access from my Windows/Outlook PC. On one of my calls, a technician asked if he could check my email settings with a screen sharing viewer. To my initial surprise, he invited me to a Zoom conference and used the Zoom features to look at my email (there were no issues, surprise). After thinking about it, using the Zoom screen sharing was logical for what he needed to do.