Consilium UniRSM™ 9.0

Consilium Introduces Next-Gen Quality Monitoring and Whisper Coaching with UniRSM™ 9.0 and UniQM™ for Contact Centers

Consilium Software, a world-leading provider of enterprise software for unified communications and contact centers, announced the general availability of its UniRSM™ 9.0 release, which allows contact center supervisors and managers to perform real-time silent monitoring and whisper coaching of agent-to-customer conversations, and the addition of UniQM™ recording and quality monitoring to its product portfolio.