contact center

Thursday, August 20th, 10AM PST / 1PM EST

In this Executive Insights podcast, BCStrategies' Jim Burton welcomes the father-and-son CEO and President of

Collaboration and Contact Center Architectural Strategies - Where to Start

Architectural Decisions Impact Downstream Collaboration and Contact Center Design Decisions

The landscape has become increasingly confusing for organizations planning to move to Collaboration and Contact Center platforms. Some vendors have a cloud first or cloud only strategy, while others offer either premises-based, private cloud, or UCaaS/CCaaS strategies. What high level criteria should be considered?