Contact Center-as-a-Service (CCaaS)

Avaya and HP Team Up to Provide UC and Contact Center as Services

Avaya and HP Enterprise Services (ES) recently announced a new multi-year agreement intended to offer new cloud services to enterprises. As per the agreement, the companies will sell a combined portfolio of Unified Communications-as-a-Service (UCaaS), Contact Center-as-a-Service (CCaaS), and infrastructure modernizing services, using HP's experience in services delivery and Avaya's UC and contact center portfolio.