Conversation Analyzer

Conversation Analyzer identified as most innovative technology in customer excellence category

NewVoiceMedia, a Vonage Company and global provider of cloud contact center and inside sales solutions, has been named winner of the Ventana Research 2018 Digital Innovation Award for Customer Excellence.

NewVoiceMedia announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer.

Making every conversation great with NewVoiceMedia’s omni-channel experience