On March 16, 2021, Genesys announced their intent to acquire Bold360 from LogMeIn. Bold360 currently offers:
Going all-in can mean many things, and the fact that Avaya’s Engage event was held in Phoenix rather than Las Vegas suggests that Avaya is not gambling with their future. Coming out of Chapter 11 and then going public again, the company has had its share of nine lives, and it’s fair to say they really need to get it right now – and right now.
Here’s my main message from last week’s conference in Newark – the future of voice has nothing to do with telephony.
In fact, the future of voice has nothing to do with telephony, and it doesn’t have much to do with PCs or mobile phones either.
These are the cornerstones of the business communications world we know so well, so how can this be? What’s left?
Uniphore, a leader in Conversational Service Automation (CSA), today announced its agreement to acquire Jacada, customer experience pioneer with the industry’s leading low code/no code platform for contact center automation. Jacada’s advanced automation software brings a proven track record of solving complex contact center challenges and empowering the design and implementation of transformational customer experiences quickly and easily.
AVANT Named Newest UJET Master Agent Partner
Collaboration unites UJET’s CCaaS 3.0 cloud contact center platform with AVANT’s forward-thinking vision, execution, and performance management capabilities, including its Trusted Advisor™ platform.
Acquisition will combine solutions and expertise to deliver new cloud and AI capabilities across healthcare and other industries