conversational AI

Voice Summit 2019 – Brave New World

Voice Summit 2019

Here’s my main message from last week’s conference in Newark – the future of voice has nothing to do with telephony.

In fact, the future of voice has nothing to do with telephony, and it doesn’t have much to do with PCs or mobile phones either.

These are the cornerstones of the business communications world we know so well, so how can this be? What’s left?

Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation

Uniphore, a leader in Conversational Service Automation (CSA), today announced its agreement to acquire Jacada, customer experience pioneer with the industry’s leading low code/no code platform for contact center automation. Jacada’s advanced automation software brings a proven track record of solving complex contact center challenges and empowering the design and implementation of transformational customer experiences quickly and easily.