COVID-19

The Impact of COVID on Healthcare Customer Service & 2 Key Insights

COVID-19 has undeniably left its impact on our lives, our communities, and our work. It has been over two years now, and customer expectations, job expectations, operational alignment, and business investment have significantly shifted to enable us to move forward. But what exactly happened? And, specific to healthcare, how did this impact customer service operations?

In this episode, BCStrategies' Jon Arnold and Chris Fine look ahead to a post-pandemi

In this episode, BCStrategies' Jon Arnold and Chris Fine explore issues around trust

In this episode, BCStrategies' Jon Arnold and Chris Fine look ahead to 2021 for the f

In this episode, BCStrategies' Jon Arnold and Chris Fine talk about how the growing n

Watch This Space podcasts - Jon Arnold

COVID has been good for business in the collaboration space, and in this episode of "Watch This Space," Chris Fine and BCStrategies'

Business Communication Vendors to the Rescue in the Age of Coronavirus

Business Communication Vendors to the Rescue in the Age of Corona Virus

Updated 5/29/2020 with Twilio (two entries)
Updated 5/19/2020 with Clarity Wave

As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many organizations are telling employees to work from home, while schools and universities are closing their doors and turning to videoconferencing or distance learning.