COVID-19

Business Communication Vendors to the Rescue in the Age of Coronavirus

Business Communication Vendors to the Rescue in the Age of Corona Virus

Updated 4/9/2020

As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many organizations are telling employees to work from home, while schools and universities are closing their doors and turning to videoconferencing or distance learning.

Melissa Swartz hosted a group of BCStrategies Experts to discuss best practices for working from home (WFH).

In this BCStrategies podcast, Jim Burton leads a discussion about business communications technology and how it is positioned to immediately help e

This past week Enterprise Connect announced the postponent of its annual event due to coronavirus.

Support.com Tips on Setting Up a Virtual Call Center

virtual contact center

The Coronavirus has forever changed how call centers think about maintaining business continuity -- from managing agent resources and having the right technology in place, to shoring up security protocols and management processes. Here are some key questions to think through as you consider incorporating a virtual call center model into your portfolio to help mitigate the risk of unforeseen events and forced closures.