There is no time like a crisis to consider the future. Unfortunately, the Coronavirus pandemic has been a wake-up call for the importance of the cloud in support of, or as a replacement for, on-premises communications and customer service systems. The explosion in cloud-based meetings and collaboration services over the past two months catapulted all of us at once into a future that is more cloud-dependent for connecting and conducting business. Across the globe, meetings and collaboration usage has exploded. Usage of Cisco’s Webex Meetings Platform has surged 24 times.
Melissa Swartz hosted a group of BCStrategies Experts to discuss best practices for working from home (WFH).
In this BCStrategies podcast, Jim Burton leads a discussion about business communications technology and how it is positioned to immediately help e
This past week Enterprise Connect announced the postponent of its annual event due to coronavirus.
Illinois Department of Innovation & Technology and Philadelphia Department of Public Health tap Twilio to support contact tracing efforts
Twilio positioned to address contact tracing needs for over half the United States population
The Coronavirus has forever changed how call centers think about maintaining business continuity -- from managing agent resources and having the right technology in place, to shoring up security protocols and management processes. Here are some key questions to think through as you consider incorporating a virtual call center model into your portfolio to help mitigate the risk of unforeseen events and forced closures.
Enterprise Connect has postponed the event from March 30 – April 2 in Orlando, to August 3-6 in San Francisco. The postponement is based on advice from local, national and international health care organizations to avoid unnecessary travel and large gatherings while the current virus outbreak is being contained. (
Self-quarantined employees are forcing organizations to allow access to critical data remotely. Coronavirus is presenting organizations with a unique opportunity to adopt modern security protocols and enable an efficient remote workforce.