In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts discuss 2019.
Consilium UniCampaign transforms B2C outbound contact for customer acquisition, collections and driving customer loyalty and retention with integrations to Cisco, Genesys and Amazon Connect
New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign management
Consilium products for Genesys available on AppFoundry, the industry’s largest CX-dedicated marketplace
Get guidance on adopting a system of engagement approach for omnichannel customer service, building a foundation for your self-service and assisted
Customer journeys take place on multiple communication channels, including IVR, email, social media, web chat, text, and mobile apps.
Whether your customers are millennials, Gen Xers, or baby boomers, they all have preferred ways to communicate with you.
Next-generation customer experience requires a true omnichannel customer engagement platform.