customer engagement

In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts discuss 2019.

Get guidance on adopting a system of engagement approach for omnichannel customer service, building a foundation for your self-service and assisted

Customer journeys take place on multiple communication channels, including IVR, email, social media, web chat, text, and mobile apps.

Whether your customers are millennials, Gen Xers, or baby boomers, they all have preferred ways to communicate with you.

Next-generation customer experience requires a true omnichannel customer engagement platform.