Consilium products for Genesys available on AppFoundry, the industry’s largest CX-dedicated marketplace
In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts discuss 2019.
Get guidance on adopting a system of engagement approach for omnichannel customer service, building a foundation for your self-service and assisted
Customer journeys take place on multiple communication channels, including IVR, email, social media, web chat, text, and mobile apps.
Whether your customers are millennials, Gen Xers, or baby boomers, they all have preferred ways to communicate with you.