customer experience

Changing Customer Experience – Device Sharing with Control

Recently, I was having some email issues with my O365 Exchange account access from my Windows/Outlook PC. On one of my calls, a technician asked if he could check my email settings with a screen sharing viewer. To my initial surprise, he invited me to a Zoom conference and used the Zoom features to look at my email (there were no issues, surprise). After thinking about it, using the Zoom screen sharing was logical for what he needed to do.

Learn why PureCloud is the best way to bridge silos for collaboration via chat, video and calls with an all-in-one solution, add new capabilities i

Analysts and industry leaders weigh in on key customer engagement trends.

Get guidance on adopting a system of engagement approach for omnichannel customer service, building a foundation for your self-service and assisted

PureCloud simplifies contact center operations so you can connect with customers, manage relationships, and see trends using one simple platform.

A good omnichannel workforce planning strategy improves overall  customer experience, reduces costs and minimizes employee turnover.

Savvy customers expect that you will meet them where they are when they need you.

Customer journeys take place on multiple communication channels, including IVR, email, social media, web chat, text, and mobile apps.

Take a journey-focused, outside-in approach to continuous CX optimization.