The phone is dead, right? Wrong. While omnichannel experiences are vital, consumers still turn to the phone when it comes to getting customer service, especially when the issue is more urgent. This is one of the key findings from a new Five9 survey aimed at understanding customer behavior and preferences when it comes to customer service.
Learn why PureCloud is the best way to bridge silos for collaboration via chat, video and calls with an all-in-one solution, add new capabilities i
Analysts and industry leaders weigh in on key customer engagement trends.
Get guidance on adopting a system of engagement approach for omnichannel customer service, building a foundation for your self-service and assisted
PureCloud simplifies contact center operations so you can connect with customers, manage relationships, and see trends using one simple platform.
A good omnichannel workforce planning strategy improves overall customer experience, reduces costs and minimizes employee turnover.
Savvy customers expect that you will meet them where they are when they need you.
Customer journeys take place on multiple communication channels, including IVR, email, social media, web chat, text, and mobile apps.
Take a journey-focused, outside-in approach to continuous CX optimization.
Whether your customers are millennials, Gen Xers, or baby boomers, they all have preferred ways to communicate with you.