CX (customer experience)

A Recap of Spring Analyst Events

Spring 2023 analyst events - 1170

Conferences are back – with a vengeance. During May and June, I attended five conferences/analyst events:

  • Zoho Zoholics in Austin, Texas
  • Five9 Analyst Summit in Porto, Portugal
  • NICE Interactions in NYC
  • Verint Engage in Las Vegas
  • Avaya Engage in Orlando

Now that I can catch my breath, here’s a recap of the event highlights.

NICE Presents Best Practices to Accelerate Leadership in CX Agility and Empower Exceptional Experiences

NICE (Nasdaq: NICE) announced new online events showcasing strategies for ensuring exceptional experiences by empowering leadership in CX agility. With unprecedented change impacting businesses globally, agility in adapting to dynamically shifting needs and demands is critical. NICE’s new series provides businesses with avenues for leading in CX agility through the right mix of people, processes and technologies and therefore deliver on the promise of exceptional customer service.

NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate Companywide

NICE (Nasdaq: NICE), announced the availability of new integrated capabilities between NICE inContact CXone and Teams which power company-wide collaboration for faster service, happier customers, and better business results. The company also unveiled integrative capabilities for NICE Engage with Microsoft Teams, empowering real-time recording as well as compatibility with a range of related applications.