Conferences are back – with a vengeance. During May and June, I attended five conferences/analyst events:
Now that I can catch my breath, here’s a recap of the event highlights.
At Avaya Engage, Avaya’s customer and partner event recently held in Orlando, CEO Alan Masarek had one key message: Avaya is back. After its second bankruptcy, many people wondered if there was a third (or fourth?) act for the company. Based on what I saw and heard at Avaya Engage, I’d say the answer is yes.
NICE (Nasdaq: NICE) announced new online events showcasing strategies for ensuring exceptional experiences by empowering leadership in CX agility. With unprecedented change impacting businesses globally, agility in adapting to dynamically shifting needs and demands is critical. NICE’s new series provides businesses with avenues for leading in CX agility through the right mix of people, processes and technologies and therefore deliver on the promise of exceptional customer service.
NICE (Nasdaq: NICE), announced the availability of new integrated capabilities between NICE inContact CXone and Teams which power company-wide collaboration for faster service, happier customers, and better business results. The company also unveiled integrative capabilities for NICE Engage with Microsoft Teams, empowering real-time recording as well as compatibility with a range of related applications.
Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or better from home