Cloud PBX - a Turbulent Transition for VARs
The "Cloud" transition of Voice and PBX has been well underway for many years now. Infonetics cites 13% growth in 2013 for hosted PBX with steady growth into 2018. While on-premises sales are decreasing, many channel companies are challenged with adapting their business model and service offerings to meet the changing end customer preferences for cloud based communication solutions.