Dan Bodner

Verint Analyst Days – All About CX Automation

Verint Analyst Days

If you thought Verint was a legacy workforce optimization (WFO) or workforce engagement management (WEM) company, it’s time to think again. While WFO and WEM is still an important part of the company’s business and what it is best known for, Verint has positioned itself a “CX Automation” company. At its recent analyst conference in Dallas, TX, Verint discussed its new positioning and messaging, as well as its many customer wins based on this CX automation approach.

Employee Engagement All the Rage at Verint Engage

Customer Engagement Cloud Platform

Verint is on a mission to help brands close the “Engagement Capacity Gap.” At Verint Engage, Verint’s annual customer event, attendees heard how the company’s platform and technologies can close the gap created between customer expectations and organizations’ limited budget and resources. Verint CEO Dan Bodner explained how the shift to digital engagement channels and rising consumer expectations for better and faster service, along with organizations’ limited budgets and resources, make it harder for brands to keep up with demands, creating a growing gap.