A Great UC Experience Requires Networking Best Practices and Strong UC Management Tools
Introduction
Unified Communications (UC) can be a "game changing" experience for users accustomed to a telephony-only world. UC harnesses the power of integrating voice communications, IM/chat, presence, ad-hoc audio and video conferencing, document sharing/collaboration, directory services, unified messaging, and social media integration. Making this a high quality experience requires both networking best practices and ongoing network analysis, monitoring and management.