Vonage – Hitting the Trifecta
One of the biggest company transformations I’ve seen in all my years as an industry analyst is Vonage, which held its inaugural industry analyst event in Scottsdale, Ariz., last week.
Dennis Fois
New Research Reveals 75 Percent of Customers Still Favor Live Agent Support for Customer Service
The research underscores the need to be purposeful when using chat bots; notes sharing sensitive information, lack of understanding and inability to solve issues among top concerns when using chat bots for service interactions