UCC's ROI Success Entails Employee Profiling, Adoption-Study Says
Solutions and services provider Dimension Data has released the findings of a study commissioned from consultancy firm Ovum. According to the Dimension Data 2013 Global UCC Study, majority of large enterprises do not incorporate user profiling in their unified communications and collaboration (UCC) plans. Surveying and profiling employees, the study claims, are essential to attaining ROI success in UCC.